Privacy Policy

This privacy notice outlines how Cosmic Universe Enterprises Ltd ("Cosmic Universe," "we," "us," or "our") collects, uses, stores, and shares personal information across all services we provide, including mobile apps, websites, content platforms, and live events.

By using our Services, you agree to the practices outlined below.

1. Scope of This Policy

This policy applies to your use of:

• Our mobile applications, including the Cosmic Fusion app
• Our websites and digital platforms
• Our live events, including Love at First Sign
• Any other service operated by Cosmic Universe that links to this notice

2. Information We Collect

We collect personal data that you provide or that we collect automatically when you interact with our Services. This may include:

• Contact information: name, email, phone number
• Login credentials: usernames and passwords
• Event data: registration details, matchmaking preferences, check-ins, chat history, and event feedback
• Device and usage data: IP address, browser/device type, OS, app usage
• Location data: via IP, Bluetooth, or GPS (with permission)
• Payment data: processed via third parties (Apple, Google)
• Sensitive information: only if voluntarily provided and with explicit consent

3. How We Use Your Information

We process your data to:

• Provide and improve our app and event services
• Personalize your experiences and match suggestions
• Communicate updates, offers, and support
• Manage and optimize event participation
• Maintain security, enforce policies, and prevent misuse

We do not sell your data. We may anonymize data for analytics and research.

4. Legal Basis for Processing

We process data under the following lawful bases:

• Consent (e.g., marketing, sensitive data)
• Contractual necessity (e.g., event booking)
• Legitimate interests (e.g., improving services)
• Legal obligations (e.g., fraud prevention)

5. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your data
• Withdraw consent
• Object to certain processing
• Request data portability
• Opt out of marketing or data sharing

To exercise your rights, contact: hello@cosmicfusion.app

6. Data Sharing

We may share your data with:

• Event partners (e.g., venues, security)
• Service providers (e.g., hosting, payments, analytics)
• Legal authorities (if required by law)

Event photography or video may occur. Please inform staff if you do not wish to appear in media.

7. Data Retention

We retain data only as long as necessary for the purposes described. Active user data is retained during account use; inactive or cancelled accounts are deleted or anonymized per legal and operational requirements.

8. Security Measures

We use industry-standard security protocols including encryption, access controls, and regular monitoring. While we take steps to protect your data, no system is 100% secure.

9. Children's Privacy

Our services are intended for users 18+. We do not knowingly collect data from children under 18.

10. Changes to This Policy

We may update this notice from time to time. Significant changes will be communicated via app, email, or website.

11. Contact Us

If you have questions or requests regarding your personal data:

Cosmic Universe Enterprises Ltd
2 Woodhill House, Kentish Lane, Hatfield, UK
Email: hello@cosmicfusion.app or hello@loveatfirstsign.co.uk

If unresolved, you may contact the UK Information Commissioner's Office: ico.org.uk