✦ Legal
Last updated: 25 July 2026
This privacy notice explains how Cosmic Universe Enterprises Ltd ("Cosmic Universe", "we", "us", or "our") collects, uses, stores, and shares your personal information across all the services we provide, including our mobile apps, websites, content platforms, and live events.
Please read it alongside our Terms and Conditions. By using our Services, you confirm you have read and understood this notice.
Cosmic Universe Enterprises Ltd is the data controller for the personal data described in this notice.
Registered address: 2 Woodhill House, Kentish Lane, Hatfield, AL9 6JY, United Kingdom
Privacy contact: hello@cosmicfusion.app
Events privacy contact: hello@loveatfirstsign.co.uk
If you have any question about this notice, or want to exercise any of your rights, email hello@cosmicfusion.app and mark your message "privacy request".
This policy applies to your use of:
Our Services are for adults only. You must be 18 or over to create an account, use the Cosmic Fusion app, or attend a Live Event.
We do not knowingly collect or process the personal data of anyone under 18. We collect your date of birth at registration and use it, among other things, to confirm you meet our minimum age. If we become aware that we hold data belonging to a person under 18, we will suspend the account and delete the data promptly.
If you believe a user is under 18, please report it in the app or email hello@cosmicfusion.app.
4.1 Information you give us
4.2 Information we collect automatically
4.3 Information we generate about you
4.4 Information from third parties
Some of the data we handle may be treated as special category data under UK GDPR, meaning it needs extra protection.
Because Cosmic Fusion allows you to express preferences about who you connect with, and because Love at First Sign runs events with a romantic and social focus, information about your sexual orientation may be inferred from your use of the Services. Where you volunteer health, dietary, or accessibility information for an event, that may reveal information about your health.
We process this data only on the basis of your explicit consent, or because you have manifestly made it public, or where it is necessary to establish, exercise, or defend legal claims. You can withdraw your consent at any time, though this may mean we can no longer provide certain features.
We do not use special category data for advertising or profiling.
Under UK GDPR we must have a lawful basis for each use of your data. These are ours:
Where we rely on legitimate interests, we have carried out a balancing assessment to check our interests do not override your rights. You can ask us for details of that assessment.
These features involve additional processing you should understand.
7.1 Cosmic Feed
Content you post to Cosmic Feed is visible to other users of the app. Do not post anything you would not want
seen publicly, saved, or shared. Other users may screenshot or share your posts outside the app, and we
cannot control that.
Posts, comments, and reactions are stored on our systems. If you delete a post, it is removed from public view
and deleted from our active systems, though a copy may be retained in backups for a limited period, and we may
retain content that has been reported or that relates to a safety investigation.
7.2 Cosmic Threads
Cosmic Threads is a private messaging feature. Messages are visible to you and the person you are connected
with. We do not publish your messages to other users, and we do not use the content of your private messages
for marketing, advertising, or profiling.
We do process message content for safety and moderation, as described in Section 8. This means messages pass
through automated screening systems. Our team does not read your messages routinely, but moderators may access
message content where a message has been reported, where our automated systems have flagged it, where we are
investigating a safety concern, or where we are required to by law.
If you block or unmatch another user, we retain a record of that action so we can enforce it. The blocked user
is not told that you have blocked them.
7.3 Ask the Cosmos
Questions you submit to Ask the Cosmos are processed by artificial intelligence to generate a response. Your
queries and the responses may be logged and reviewed by our team for safety, quality assurance, and service
improvement.
Please do not enter sensitive personal information, health information, financial details, or information
about other identifiable people into Ask the Cosmos.
We use automated systems, including artificial intelligence, in three ways that affect you.
Content moderation. Content submitted to Cosmic Feed and Cosmic Threads is screened automatically before or immediately upon submission. Content our systems identify as violating our Terms or community guidelines is blocked and will not be published or delivered. This happens without prior notice to you.
Account enforcement. Repeated or serious violations may result in automated restrictions, suspension, or termination of your account.
Matching and personalisation. We use your birth data and preferences to generate compatibility scores and suggest connections. This is personalisation rather than a decision with legal effect, and you can ignore any suggestion we make.
Your right to human review: where a decision about your content or your account has been made solely by automated means and has a significant effect on you, you have the right under UK GDPR Article 22 to ask for it to be reviewed by a person, to express your point of view, and to contest the decision. Email hello@cosmicfusion.app and we will arrange a human review.
We use third-party AI providers to deliver moderation and content generation. These providers act as our processors and are contractually prevented from using your data for their own purposes.
We share personal data with the following categories of recipient. All of them act as our processors unless stated otherwise.
We do not currently sell your personal data. We may in future share certain data with trusted third parties for analytics, product development, or personalised advertising. If we change our practices in this way, we will tell you beforehand and give you a way to opt out. You can register an opt-out at any time by emailing hello@cosmicfusion.app or through your in-app privacy settings.
We may also share aggregated or anonymised data that cannot identify you.
Our Services are hosted in the United Kingdom. Some of our service providers are based outside the UK, including in the United States and the European Economic Area.
Where we transfer your personal data outside the UK, we rely on an adequacy decision made by the UK government, or on the International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, together with appropriate supplementary safeguards. You can ask us for a copy of the mechanism we rely on for any specific transfer.
We keep your data only as long as we need it. Our current retention periods are:
Where we anonymise data rather than deleting it, we may keep the anonymised version indefinitely for analytics and research. Anonymised data cannot be linked back to you.
We use cookies and similar technologies on our websites and in our app. Strictly necessary cookies are always active because the Services will not work without them. Analytics, personalisation, and advertising cookies are only set with your consent.
You can manage your preferences through our cookie banner or your device settings, and you can change your mind at any time. On mobile, you can also control app tracking through your device privacy settings.
If you are in the UK or EEA, you have the right to:
To exercise any of these rights, email hello@cosmicfusion.app. We will respond within one month. We may ask you to verify your identity first. There is no charge unless a request is manifestly unfounded or excessive.
Please note that some rights are not absolute. For example, we may decline an erasure request where we need to retain data to enforce a ban, to comply with the law, or to defend a legal claim.
Complaints. If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another US state with comprehensive privacy legislation, you may have the right to know what personal information we collect and how we use it, to access and delete it, to correct inaccuracies, to opt out of the sale or sharing of personal information and of targeted advertising, and not to be discriminated against for exercising these rights.
We do not sell personal information as defined under those laws. To make a request, email hello@cosmicfusion.app. You may use an authorised agent, and we will verify their authority.
California residents who are not satisfied with our response may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, by telephone on (800) 952-5210 or (916) 445-1254.
We send marketing by email and SMS through Klaviyo, who process your data as our processor under a data processing agreement.
You can opt out at any time by clicking unsubscribe in any email, replying STOP to any marketing SMS, or emailing hello@loveatfirstsign.co.uk. For US recipients, we will honour opt-out requests within 10 business days.
Opting out of marketing does not stop transactional and service messages about a booking you have made, such as tickets, reminders, and safety notices.
We use technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, staff access on a need-to-know basis, and regular monitoring.
No system is completely secure. If a breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and will tell you directly where the risk is high.
You are responsible for keeping your password confidential and for not sharing your account with anyone.
We take photographs and video at Live Events for promotional purposes, relying on our legitimate interests in promoting our events. If you do not want to appear, tell event staff on arrival and we will make reasonable efforts to keep you out of captured footage, although we cannot guarantee exclusion from wide crowd shots.
You can ask us to remove an image of you at any time by emailing hello@loveatfirstsign.co.uk.
We may update this notice from time to time. Where changes are significant, including changes to how we use your data or who we share it with, we will notify you in the app, by email, or on our website before they take effect. The date at the top of this notice tells you when it was last updated.
Cosmic Universe Enterprises Ltd
2 Woodhill House, Kentish Lane, Hatfield, AL9 6JY, United Kingdom
App and general privacy: hello@cosmicfusion.app
Events privacy: hello@loveatfirstsign.co.uk